Frequently

Asked Questions

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General

Am I eligible to receive support?
Our support is available to anyone impacted by cancer within Cwm Taf Morgannwg, whether you’re a patient, a family member, or a care giver. We’re here to help you navigate the challenges, regardless of your specific circumstances. If you're unsure, just reach out, and we’ll discuss how we can best support you or point you in the direction of someone who can.
What is an electronic Holistic Needs Assessment (eHNA)?
An electronic Holistic Needs Assessment (eHNA) is a tool that we use to help us understand what help you may need and any concerns you may have when dealing with your cancer diagnosis. Our link workers will contact you to help you fill out all the information we need to help us help you and:-

Start a meaningful conversation about your needs
Identify what matters most to you
Create a Personalised Care and Support Plan just for you
Provide you with the right information when you need it
Connect you to helpful services and resources.
What types of support do you offer?
We offer a wide range of support services tailored to meet your needs. This includes emotional support, help with transport, assistance with housing issues, financial guidance, and family support. Whether you need someone to talk to, help getting to appointments, or advice on accessing services, we’re here to help.
What We Do
Do I need a referral to access your services?
No referral is needed. You can contact us directly to discuss how we can support you or your loved one. We’ve made it very straight forward to contact us, simply visit our contact page.
Contact Us
Can I volunteer with your organisation?
If you’re interested in volunteering, please get in touch with us to explore volunteering opportunities with our programme or with other local cancer support charities.
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Housing Support

Can I get help if my housing situation changes due to cancer?
Absolutely, we can provide advice and refer you to the relevant support if you need to make housing adjustments due to your diagnosis.
What if I’m struggling to pay my rent or mortgage?
We can connect you with resources that may help with rent or mortgage payments during your treatment.
How do I know if I’m eligible for housing support?
Eligibility for housing support depends on various factors, such as your income, employment status, and housing situation. Our link workers can refer you to services that will conduct a personalised assessment to determine your eligibility.

Financial Support

What financial support is available to help with cancer-related costs?
We can assist with accessing grants, benefits, and other financial resources to help cover costs like bills, travel, and daily living expenses.
How do I apply for financial assistance?
Our Link Workers can guide you through the application process for various financial options.
Our Link Workers
Can I get help with utility bills and rent?
Yes, there are specific funds and benefits available to help with essential living costs during your treatment. Our link workers can guide you to the available support.
Our Link Workers

Transport Support

Is there assistance available for transportation to hospital appointments?
Yes, we can help you arrange transport to and from your hospital appointments, which include local volunteer driver schemes.
What if I live in an area with limited transport options?
We can work with local services to find the best possible transportation solutions for you, even in hard-to-reach areas.
Is there a cost for using the transport services?
Most of the transport services we access are free of charge, thanks to volunteer driver schemes. We're here to help you get to your appointments without worrying about the cost.

Emotional & Family Support

What emotional support is available for me?
We can refer you to free local counselling services, support groups, and one-on-one sessions to help you cope with the emotional challenges of cancer.
How can my family get support?
We provide resources and support specifically for family members, helping them navigate the challenges of supporting a loved one with cancer.
Can I talk to someone who’s been through a similar experience?
We can connect you with peer support volunteers who have faced similar challenges and can offer valuable insights and encouragement.